refund policy – e2keys.com

We believe in building long-term relationships with our clients based on trust and unparalleled streaming quality. To ensure that our premium service meets your expectations, we have established a clear, transparent, and fair refund policy.

1. The Free Trial First

We highly encourage every new client to take advantage of our 24-Hour Free Trial before committing to a premium subscription. The trial provides full, unrestricted access to our entire channel lineup and VOD library, allowing you to test the stability, quality, and compatibility of our servers with your personal devices and internet connection.

2. 7-Day Satisfaction Guarantee

If you have bypassed the free trial or decided to upgrade, and you find that the service does not meet your expectations, we offer a strict 7-Day Money-Back Guarantee. If you are not completely satisfied with your subscription within the first 7 days of your purchase, you are fully eligible for a refund.

3. Conditions for Refund

To qualify for a refund, you must initiate the request within the 7-day window. While our refund process is straightforward, we may ask you for brief feedback regarding the issues you experienced. This feedback is never mandatory, but it helps us continually improve our network infrastructure and content delivery.

4. Processing the Refund

Once your refund request is submitted and approved by our support team, your subscription will be terminated immediately. The processed funds will be returned to you. Please note that the time it takes for the funds to reflect in your account may vary depending on the processing times of the financial institutions involved.

Request a Refund or Support

If you are within the 7-day period and wish to request a refund, or if you simply need technical assistance to improve your streaming experience, our team is ready to help.

Email: [email protected]

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